HP Indigo ws4500 Digital series – overview and features

HP Indigo ws4500 Digital series – overview and features

Overview

The HP Indigo press ws4500—a third-generation mature press—is a high-productivity, cost-effective digital solution. Designed for high-volume 24/7 operation, it has an economic run length of 2,000 linear meters/6,500 linear feet.

Features

Optimize your print efficiency and productivity.

• Change spot colors on the fly while printing—and without losing production time.
• Print shorter runs on digital presses and use conventional presses more efficiently for longer runs.
• Make changes to the color print order in just a few seconds with the click of a mouse.
• Get optional media reinsertion to enable and simplify two-sided digital printing.

Deliver just-in-time print services—profitably.

• Print jobs with runs as few as one label—and up to 50,000 labels—profitably!
• Fast turnaround and just-in-time service help customers get their jobs to market quickly.
• Variable data printing helps your customers personalize their products and protect their assets.
• HP Indigo digital presses accept an ever-expanding array of substrates

Print best-in-class, offset-like quality.

• Print with up to seven colors, including spot colors, white, and eye-popping fluorescent colors.
• Print up to 97% of the PANTONE* color range without compromising production.
• HP IndiChrome on-press simulates PANTONE* solid colors with CMYKOV values.
• With industry-leading print quality, your customers’ products will

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Choice Hotels Selects HP Security Appliance to Automate Compliance Processes, Reduce Risk

Choice Hotels Selects HP Security Appliance to Automate Compliance Processes, Reduce Risk

HP today announced that Choice Hotels International, Inc. selected the HP Compliance Log Warehouse (CLW) 2.0 to address regulatory demands and reduce risk to its business.

HP CLW 2.0 provides real-time collection, storage and retrieval of network activity logs to detect unusual events that could lead to a security breach. The data management appliance consolidates event logs across the enterprise – applications, databases and unstructured data – to provide a single view of activity within a network.

Choice Hotels, one of the largest lodging franchisors in the world, selected HP CLW with the primary goal of automating network analysis and compliance reporting to meet Payment Card Industry Data Security Standard (PCI DSS) regulations. More than 5,800 Choice brand hotels worldwide rely on HP CLW to identify internal violations and external threats in real time.

The CLW allows Choice Hotels to retain and query up to one year of its event logs, which is the requirement for compliance set by PCI DSS.

“HP Compliance Log Warehouse enables Choice Hotels to more easily identify malicious network activity, protect intellectual property and increase productivity at a lower cost to the business than the manual systems that we previously relied on,” said Chad Mason, director, Test Engineering, Choice Hotels. “With an intuitive user interface and simple reporting, we are able to monitor, manage and gain unmatched insight into a high volume of event logs from a variety of sources that support sensitive consumer transactions throughout the organization.”

Based on industry-standard HP Integrity technologies, HP CLW offers advanced configuration tools on an easy to deploy and manage appliance platform.

HP CLW eases regulatory pressures while lowering total cost of ownership

Part of the HP Secure Advantage portfolio, HP CLW 2.0 collects, stores and analyzes data created by a myriad of systems in an enterprise. These include application logins, failed login attempts and software changes to management logs.

As a result, customers can automate compliance reporting to meet a variety of industry and government standards, including Sarbanes-Oxley (SOX), the Heath Insurance Portability and Accountability Act (HIPAA) and the Federal Financial Institutions Examination Council standard (FFIEC). In addition, powerful clustering technologies in the HP CLW enable systems to be easily scaled to meet increasing data retention needs.

“Today’s regulations often include capturing event-based data, requiring companies to begin or expand their approach to log management,” said Jon Oltsik, senior analyst, Enterprise Strategy Group. “HP Compliance Log Warehouse offers a complete log management solution that ensures visibility throughout the organization – simply and cost-effectively – providing comprehensive insight into operations and security events, while helping organizations meet increasingly challenging regulatory demands.”

The HP CLW appliance also features interoperability with McAfee ePolicy Orchestrator (ePO) software, used today as the single security management platform for many enterprises. The combination of the McAfee ePO platform with the features and storage density of HP CLW provides a broader, comprehensive view of network activity in the enterprise.

The combined solution simplifies problem reporting and determination while enabling users to meet compliance regulations. Users of both products will benefit from advanced daily audit reporting capabilities, faster search through stored log data, and options to take action by adjusting security policies.

Pricing and availability(1)

HP Compliance Log Warehouse 2.0 is available worldwide with pricing that starts at $125,000 for one appliance (node), $269,000 for a three-node configuration and $699,000 for a 10-node configuration. Version 2.0 is available now for all customers of the current product, at no additional cost.

More information about HP Secure Advantage is available at http://h20223.www2.hp.com/NonStopComputing/cache/523873-0-0-225-121.html.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

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HP Expands Integrity NonStop Server Line, Delivering Unparalleled Performance at Low Cost

HP Expands Integrity NonStop Server Line, Delivering Unparalleled Performance at Low Cost

HP today announced the new, entry-level HP Integrity NonStop NS2000 server family, which delivers high performance and fault-tolerance at the lowest cost available for a multi-core Integrity NonStop system.

The NS2000 is ideal for small and midsized organizations in the healthcare, financial services and telecommunications industries, as well as customers in emerging markets. It allows organizations to cost-effectively meet the high availability and scalability of their business. Designed with the full benefits of HP NonStop technology, the NS2000 family paves the way for future growth without the worry of application compatibility.

“There is a large segment of smaller enterprise customers that tends to be priced out of the market for high-end, fault-tolerant servers,” said Jim Johnson, chief executive officer of the research company Standish Group. “For those customers, the NS2000 server offers significant value and additional choice for application availability and fault tolerance.”

The new rack-mounted NS2000 servers are simple to manage and fully leverage the power of Intel® Itanium® multi-core processors to deliver:

Double the performance capacity of previous NonStop entry-class systems.
24/7 data availability and real-time access to critical business applications.
A cost-effective development and test platform for HP Integrity NonStop BladeSystem customers. The NS2000 closely matches their production environments with a common software and I/O infrastructure.
A target migration platform for current HP Integrity NonStop S-series customers. The NS2000 runs the same applications, offering complete investment protection by extending existing solution capabilities.
“Customers with limited IT resources are looking for cost-effective solutions that quickly and easily deliver the fault-tolerant capabilities they need to minimize risk of downtime,” said Winston Prather, general manager, NonStop, HP. “The NS2000 Integrity family delivers the performance and reliability our customers need right out of the box, at a very competitive price point.”

The HP Integrity NonStop NS2000 server family is available worldwide in a variety of configurations based on specific customer requirements. Customers have a choice of four- or eight-core hardware base bundles, 8 gigabytes (GB) or 16 GB memory per processor, as well as AC and DC powered versions.

Pricing information is available by contacting a local HP representative.

More information on HP Integrity NonStop is available at http://www.hp.com/go/integrity/nonstop/ns2000.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

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HP Delivers New Solutions to Enhance Technology Infrastructure for Public Sector

HP Delivers New Solutions to Enhance Technology Infrastructure for Public Sector

HP today announced new solutions to help government entities reduce costs, secure information and transform business processes.

As part of HP’s presence at the 2009 FOSE Conference and Exhibition, the company unveiled the following offerings:

HP Access Control Smartcard Solution for U.S. Government – enables tighter security options with imaging and printing network authentication for government employees;
HP Automated Data Removal Solution – streamlines the redaction process of documents through HP multifunction printers and scanners;
HP Government Case Processing Accelerator Solution – facilitates the routing of sensitive data directly into business applications;
Voluntary Product Accessibility Template – assists federal agencies using HP Exstream in their compliance with Section 508 of the Rehabilitation Act of 1973; and
HP StorageWorks Enterprise Virtual Array 6400 and 8400 (EVA6400/8400) and the enhanced SAN Virtualization Services Platform 2.1 (SVSP 2.1) – expand HP’s storage virtualization portfolio.
“The federal government and its agencies are being asked to increase efficiency, enhance security and drive down costs, all while providing more effective services to citizens,” said John Tomesco, vice president, Worldwide Business Development and Marketing, Imaging and Printing Group, HP. “Only HP delivers the necessary components to create strategic solutions for such a wide range of government administration needs.”

HP technology solutions for public sector

HP Access Control Smartcard Solution for U.S. Government uses the HP Common Access Card to enable tighter security options with imaging and printing network authentication for government employees. Designed to assist in complying with stringent identification and security mandates, including Homeland Security Presidential Directive 12 (HSPD-12), this solution not only verifies users at the door, but also at network-connected devices. The features include e-mail signing and encryption, mandatory identification, physical and logical access capabilities, public key infrastructure (PKI) authentication including Kerberos authentication, encryption and digital signing certificates.

HP Automated Data Removal Solution streamlines the redaction process of sensitive documents using HP multifunction printers and scanners. Authorized users can capture, index and route documents using intuitive workflow options accessed directly from the device. As a result, it reduces the challenge of the previous manual, time-consuming processes with lower-cost and higher-productivity automation.

HP Government Case Processing Accelerator Solution enables government workers to capture and upload critical case-related information at the source. Designed to meet the rising influx of citizen requests, this end-to-end solution manages the capture, workflow and retrieval of sensitive data in real-time, helping reduce processing times, error rates and lost documents.

Voluntary Product Accessibility Template is available for HP Exstream. The template describes how HP Exstream software assists with meeting key regulations of Section 508 of the Rehabilitation Act, which requires all agencies and departments of the U.S. government to make electronic information and technology accessible to federal employees with disabilities. HP Exstream enterprise document automation software offers a common platform that seamlessly supports high-volume, on-demand and interactive document applications of all types, regardless of complexity, variability or output channel.

The HP StorageWorks EVA6400/8400 and SVSP 2.1 enable federal customers to get more out of their storage infrastructures by improving capacity utilization and maximizing performance of their storage-area network (SAN) environments. These solutions allow federal employees to reallocate hardware and management resources to other key areas, simplifying storage management across both virtual and physical environments.

More information on these new solutions from HP is available at HP booth 1701 at FOSE and in an online press kit at http://www.hp.com/go/FOSE2009.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com

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Tesco Cuts Datacenter Costs with Citrix XenServer and HP BladeSystem Servers

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Start of Social Tagging links popup layer » Close pop-up layerShare or Tag with:These links open in new windowTesco Cuts Datacenter Costs with Citrix XenServer and HP BladeSystem Servers

Citrix and HP Infrastructure Virtualizes 1,500 Servers to Handle Four Times as Many Sales Per Second, Boosting Business Efficiency

Tesco (LSE: TSCO), Britain’s leading supermarket chain, has announced pioneering updates to its mission-critical Real Time Sales (RTS) systems, virtualizing key business applications with Citrix® XenServer™ running on HP ProLiant BL680c G5 blade servers. With infrastructure from Citrix (NASDAQ:CTXS) and HP (NYSE:HPQ) in place, Tesco has increased its RTS capacity by 75 percent, handling 1,500 sales-related messages per second – catering to the critical nature of the RTS systems and creating room for growth. This is a major milestone in Tesco’s plans to virtualize its entire server infrastructure.

Tesco began investigating virtualization as an alternative to adding more physical servers to handle its growing capacity demands as well as fulfilling its community commitment to reduce carbon emission levels. While adding physical servers would require an increase in power and cooling, virtualization has better equipped Tesco to hit its target of reducing carbon emissions from its UK datacenters by 20 percent.

“After conducting a major evaluation of virtualization providers, we went with Citrix based on the strength of the Xen® technology, the ability XenServer has to provide high levels of performance for heavy duty 64-bit applications, its licensing model and its UK-based engineering team – decisions that have already paid off for us,” said Nick Folkes, IT director at Tesco. “The virtualized RTS environment uses less than half of the energy of the physical bare metal equivalents, which supports our CO2 targets and means we have already saved a significant amount on our electricity bills. We’re running far more efficiently and the ongoing management of the environment is much simpler. While our primary goal in working with Citrix and HP was to create a more flexible IT infrastructure, the consolidation benefits are significant.”

After the success of the initial project to virtualize RTS, Tesco has continued to deploy XenServer for its major server consolidation project. Citrix is working closely with Tesco to virtualize 1,500 physical servers on XenServer, including 80 Citrix® XenApp™ servers. This is already bringing greater efficiencies to the way applications are delivered to each Tesco store. Tesco is aiming for a conservative 10:1 consolidation ratio for physical to virtual servers and is hitting 70 percent CPU utilization on the servers, versus the previous six percent. From an operational perspective, Tesco has been able to utilize the XenMotion™ live migration feature of XenServer to migrate virtual machines to other physical hardware, with zero downtime, allowing patches and updates without disrupting users. Subsequently, Tesco has been able to remove its clustering back-up technologies and replace them with virtual servers. And, since XenMotion does not tie the resilience to a particular platform, Tesco has reduced its back-up server to live server ratio from 1:2 to 1:6.

XenServer is running on 64-bit HP ProLiant BL680C G5 blade servers with HP StorageWorks XP24000 SANs for enterprise-wide storage. HP’s four-socket, four-core machines for blade servers were a clear differentiator for Tesco at the time of purchase. Resilience through the solution ensures there is no single point of failure, which is essential for a business-critical application like RTS. And because Citrix licenses for advanced virtualization management capabilities are charged per server instead of per socket, Tesco is not penalized for using larger blade servers.

“RTS is a mission-critical system for Tesco with very high throughput of transactions based on Microsoft® IIS, BizTalk and SQL, so it requires the highest standards in processing power,” said John Glendenning, vice president, OEM sales, at Citrix. “Virtualization is key to providing a cost-effective, efficient and future-proof datacenter, and XenServer has been key to helping Tesco achieve its ambitions for a virtualized environment that supports mission-critical systems. The Citrix Delivery Center approach has enabled Tesco to create a customized virtualization strategy, using XenServer and HP for integrated server virtualization and XenApp and XenServer for the most efficient delivery of applications to stores across the country. The strategy is helping Tesco achieve its operational objectives – ultimately, it helps Tesco provide a better service to its customers.”

“Tesco can achieve immediate cost savings and long-term business growth goals by virtualizing their key business applications with HP BladeSystem Servers running Citrix XenServer,” said Jim Ganthier, vice president, Marketing, ESS Infrastructure Software and BladeSystem, HP. “The combination of HP BladeSystems and Citrix technology helps companies like Tesco strategically spend and carefully prioritize their technology investments – a critical task in the current economy.”

The Citrix solution dynamically provisions both virtual and physical servers, resulting in increased IT responsiveness and agility by enabling capacity on-demand, and the ability to dynamically manage provisioning for disaster recovery and business continuity. In addition, XenServer is optimized for XenApp, providing customers with enhanced scalability and faster performance for Windows application delivery running in a virtualized environment.

Citrix and HP have been collaborating since March 2008 to help customers deploy and manage virtualized environments faster and more easily than ever before.

About XenServer

Now in production in more than 5,000 enterprise datacenters worldwide, XenServer is a key component of the Citrix Delivery Center™ product family, a comprehensive datacenter-to-desktop system that helps customers transform static datacenters into dynamic “delivery centers.” On February 23, 2009, Citrix unveiled a groundbreaking new version of XenServer, making enterprise-class, cloud-proven virtualization free of charge to any user for unlimited production deployment. The new free Citrix XenServer release will be available for download from the Citrix website and other portals by the end of March 2009. A free trial version can be downloaded today at http://www.citrix.com/freexenserver.

About Citrix Systems, Inc.

Citrix Systems, Inc. is the global leader and the most trusted name in Application Delivery Infrastructure. More than 215,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 8,000 partners in more than 100 countries. Annual revenue in 2008 was $1.6 billion.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

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HP Delivers Solutions to Change the Economics of Technology

HP Delivers Solutions to Change the Economics of Technology

New offerings help customers manage downturn and thrive in recovery

HP today announced new products, solutions and services that enable organizations to address the short-term cost reductions required by today’s challenging economy, while laying the groundwork to exit the downturn stronger and more competitive.

Economic downturns can more than double the likelihood that a business significantly changes its industry ranking, and those that make it into the top quartile during a downturn typically sustain their market premium for an average of three years.(1)

Technology plays a major role in determining an organization’s success before, during and after a downturn. In a 2007 survey, 99 percent of chief executive officers said technology is integral to the success of their companies.(2) Additionally, in a new global study, 38 percent of respondents indicated they see the current economic climate as an opportunity to restructure their technology environments for the future.(3)

“Winning CIOs are focused on both strategic cost reductions and supporting long-term business growth,” said Ann Livermore, executive vice president, Technology Solutions Group, HP. “It’s not about spending more: best-in-class IT organizations spend about half as much as the average company on technology as a percentage of revenue. Instead, they strategically spend and prioritize technology investments. HP offers an unprecedented range of solutions to help organizations emerge stronger when the economy recovers.”

HP’s new hardware, software and services allow organizations to change how they produce, distribute and consume technology resources by:

Standardizing, optimizing and automating technology to deliver short-term cost reductions;
Prioritizing new technology investments based on business value; and
Adopting flexible sourcing options to keep critical projects running and align costs to actual use.
Standardize, optimize and automate

New HP StorageWorks Storage-Area Network (SAN) Virtualization Solutions help customers simplify the provisioning, management and optimization of virtualized server and storage environments. The new HP StorageWorks Enterprise Virtual Array 6400 and 8400 (EVA6400 and EVA8400) cut storage administration costs by up to 50 percent.(4)

The enhanced HP SAN Virtualization Services Platform 2.1 (SVSP 2.1) is a network-based storage virtualization solution that increases available storage capacity. It also streamlines storage operations by reducing the time required for migration, replication, backup and bringing new applications into production. Solutions like the SVSP 2.1 allow customers to reduce storage acquisition costs by up to 50 percent, according to market research firm IDC.(5)

Enhanced HP Data Protector software and services provide one data protection solution for all physical and virtual environments. HP Data Protector is easy to use, provides a wide variety of backup options and supports de-duplication and other backup services. This is the industry’s most comprehensive protection for virtual environments and flexible data reduction options, delivering up to 70 percent cost savings.(6)

Prioritize technology investments

As part of its Applications Management Services portfolio, EDS, an HP company, is now offering clients the option of tiered levels of service, which lower the cost of running less-critical applications while maintaining the highest service levels for critical applications. This flexible approach to managing services helps maximize the business value of applications and can reduce overall application maintenance costs by up to 40 percent.(7)

New Consolidation and Virtualization ROI services can validate the expected savings and return on investment from technology projects. The risks of long project approval and implementation cycles are minimized, so customers can move quickly to adjust to the changing economy, while aligning technology investments with business growth objectives.

Multi-Tiered Hybrid Design is a new service that helps customers design an entire data center facility to more accurately reflect the different infrastructure and availability requirements of the business. Often, an enterprise data center is built to a single specification to meet the most exacting standard, even though this is not needed for all systems. By designing a “hybrid” data center with two (or more) tiers of service, data center capital costs can be reduced by 15 to 25 percent.(8)

Adopt flexible sourcing

An enhanced suite of EDS infrastructure services helps reduce costs and create efficiencies while offering predictable pricing. EDS’ enhanced Managed Services give clients more sourcing choices and control through a set of modular, standard packages that provide fast implementation and rapid client value. The offerings cover server and storage operations, service desk, flexible computing and managed messaging.

HP also offers flexible financing and leasing options through HP Financial Services. A new HP white paper released this month shows how chief information officers can help chief financial officers ease the pain of a tough economy by choosing advanced strategies such as technology life cycle management through leasing.

Additional resources

More information about the news above, including a video from Ann Livermore is available in an online press kit at http://www.hp.com/go/BTeconomics2009.

More information about HP’s new offerings, including customer testimonials, is available at http://www.hp.com/go/BTeconomics.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

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HP Creates Spanish Language Online Consumer Support Community

HP Creates Spanish Language Online Consumer Support Community
As part of its efforts to offer consumers an unparalleled technical support experience, HP today announced new and updated programs designed to help Spanish-speaking consumers get answers to questions quickly and effectively online.

A new Spanish language peer-to-peer online support forum allows members to connect with one another to exchange insights and tips and to get answers to each other’s questions regarding their HP consumer products.
The updated HP Customer Care website makes it easier for more than 20 million monthly visitors to find the information they need to solve issues.
The new and updated programs reflect changes in how HP customers are sharing information and communicating online. According to Forrester Research, more than 75 percent of online Hispanic adults take part in online social media.(1)

“These programs represent a growing evolution in consumer support,” said Jodi Schilling, vice president, Americas Customer Support, HP. “Providing a way for Spanish-speaking customers to assist each other through a community and get better support online helps us achieve our goal of improving customer satisfaction worldwide.”

HP consumer support forum

Leading these online support programs is the newly designed consumer support forum where Spanish-speaking community members can share ideas, ask questions and help other members find solutions. The forum is divided into different categories based on broad topics such as operating systems or wireless networking for notebooks.

Community members can personalize their HP experiences by tagging or bookmarking key boards, threads and messages, or by adding RSS feeds to keep track of new posts on key topics.

Since its launch in November 2008, the English language version of the HP consumer support forum has had more than 17 million page views, 28,000 registered users, 42,000 posts and recorded more than 1.25 million searches.

HP plans to add additional components to the consumer support forum over the next several months, including online seminars with moderated questions and answers. HP will be monitoring the forum to help identify common support issues and gain customer feedback and insights. If customers can’t find solutions to their problems, assistance is available directly from HP. The HP consumer support forum is also available worldwide in English and will be rolling out in additional languages in the future.

The Spanish language HP consumer support forum is available at http://www.hp.com/go/soporte/foros.

HP Customer Care

The Spanish language HP Customer Care site has been revised and updated to make it easier for consumers to locate and download product drivers or find additional information about HP products. The global HP Customer Care site has more than 20 million unique visitor sessions per month and the updates were rolled out worldwide in more than 22 languages.

Support pages have been simplified and modernized to create a customer-friendly design and flow. The improved HP Customer Care site is available at http://www.hp.com/support.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

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HP Earns Industry Recognition for Excellence in Commercial PC Tech Support and Services

HP Earns Industry Recognition for Excellence in Commercial PC Tech Support and Services

HP today announced it has received certification from the Service and Support Professionals Association (SSPA) for providing superior technical support and services to business notebook and desktop PC customers in the Americas region.

HP is currently the only PC manufacturer with the certification.

HP earned the Excellence in Service Operations certification for 2009 following a comprehensive evaluation of its phone, field service and web service operations for business PC customers. Auditors from the SSPA, together with J.D. Power and Associates, also conducted rigorous reviews of the policies and procedures used in managing HP’s support organization.

Audits of HP’s support operations evaluated a wide range of industry best practices, including executive commitment, talent management, support tools and technology, and operation metrics compared to industry best practices.

“Support is absolutely a key attribute in the decision-making process for our commercial customers,” said Antonio Lopez, vice president, Customer Experience and Services, Personal Systems Group, HP. “As customer expectations continue to rise, HP’s process execution has to be better than ever. Excellence in Service Operations certification helps ensure we are driving best practices in the industry.”

Certification provides customers with an increased level of confidence that they will get more value from their investments in HP technology:

Excellence in Service Operations distinguishes HP for delivering excellence to its business PC customers across all significant modes of technical support: telephone, web and field service.
Certification recognizes the support people, processes and technologies that will help customers get the most from their technology investments.
HP had to meet or exceed 290 best practice criteria developed by the SSPA and validated by 50 leading technology companies.
Rigorous onsite audits conducted by seasoned service executives with more than 20 years of experience confirmed HP’s excellence in service operations.
Excellence in Service Operations is a comprehensive program developed by 50 leading technology companies and includes more than 290 best practice criteria. It involves in-depth audits of all material support functions and locations for a business.

“Excellence in Service Operations is more than customer satisfaction and external marketing-focused. It speaks to delivering operational processes that directly impact the quality of service and support the commercial market expects in today’s economy,” said Joanne Weigel, director, Organizational Certification Programs, SSPA.

About SSPA

As the support industry’s premier management community, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders, such as J.D. Power and Associates and the Wharton School, to create programs that benefit the industry. SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit http://www.thesspa.com.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

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New HP Offerings Help Small and Medium Businesses Thrive in Challenging Times

New HP Offerings Help Small and Medium Businesses Thrive in Challenging Times
As part of the company’s Total Care initiative to better serve small and medium businesses (SMB), HP today unveiled more than a dozen products, solutions and services designed to help customers manage, protect and grow their businesses, even in today’s challenging market.

Along with new HP Officejet inkjet printers that deliver up to 50 percent cost per page and energy savings compared to laser printers,(1) the new HP Total Care portfolio features special financing offers and HP Insight Remote Support automated remote management software to increase SMB customers’ efficiency.

The company also unveiled new partner programs designed to help SMB customers quickly identify HP partners who can maximize their technology investments.

“In today’s economic climate, it’s not just about making every dollar count, but about making fewer dollars do more,” said Kathy Chou, vice president, Worldwide Commercial Sales, HP. “Today’s announcements further demonstrate our commitment to SMB customers and exemplify how we are helping them get more results from their technology investments through HP Total Care.”

“Total worldwide technology spending will only grow by 0.5 percent in 2009, but SMB technology spending will grow by 3.2 percent, despite the economic downturn,” said Ray Boggs, vice president, SMB Research, IDC. “SMBs are feeling the heat to optimize their technology investments by coordinating new purchases with existing resources while also ensuring that they have enough support and funding. Technology providers like HP are in the best position to benefit from this growing segment because they take a comprehensive approach to meeting the diverse needs of SMB customers.”

New products

For customers who want laser speeds at as little as half the price,(1) HP introduced three new families of HP Officejet printers.

Saving customers up to 50 percent cost per page and energy compared to competitive laser printers,(1) the top-of-the-line HP Officejet Pro 8500 All-in-One series ($299-$499)(2) is HP’s premier inkjet all-in-one, featuring professional color document quality at laser-comparable speeds.(3)
Helping SMB customers increase productivity while saving money, the HP Officejet Pro 8000 Printer series ($149-$179)(2) offers embedded wired and wireless networking options, fast speeds and automatic two-sided printing.
For a multitude of features at an affordable price, the HP Officejet 6500 All-in-One series includes four-in-one capabilities and wireless and automatic two-sided printing options for $149-$199.(2)
Designed to help small businesses affordably produce high-impact materials, newly formulated HP 940 Officejet Inkjet Cartridges are available for the HP Officejet Pro 8500 All-in-One and 8000 Printer series. The cartridges are like liquid laser toner, providing premium print durability and archive-quality, water-resistant documents.(4) When paired with ColorLok® technology-based papers, the cartridges deliver deep, sharp blacks and brilliant colors for professional-looking print projects that resist smudging.
The printers are expected to be available for purchase worldwide later this month and feature a new package design with vibrant images and easy-to-reference icons that make it easier for customers to choose the right product for their needs.

To help customers manage their business more efficiently and simplify daily tasks, HP also unveiled:

Fast, reliable scanning with advanced paper handling capabilities and simple controls with the HP Scanjet 5000 Sheet-feed Document Scanner ($799).(2)
Versatile image capturing options so users can easily send scans to email or a network file with the HP Scanjet N6350 Networked Flatbed Document Scanner ($899),(2) expected to be available in June.
Advanced scanning features with HP Precision Feed Technology(5) and convenient manageability through HP Web Jetadmin with the HP Scanjet 7000 Sheet-feed Document Scanner ($999).(2)
Fast, reliable faxing and walk-up copying in one compact device with the HP 2140 Fax ($100).(2)
Increased marketing presence and professional communications with the HP LD4200 ($1,399),(2) a full high-definition 1,080-pixel resolution, 42-inch Digital Signage Display that offers state-of-the-art features with high quality and durable viewing options for a wide array of venues. The display is designed for indoor venues, retail environments, hospitality settings, advertising and control room applications used by businesses large and small. Available March 9.
A boost in productivity with the HP USB Graphics Adapter allows users to easily connect monitors to a PC through a standard Universal Serial Bus (USB) port. The compact adapter allows businesses to incorporate multiple display capabilities across several open applications.
New services and solutions

HP broadened its Total Care portfolio with new services and solutions to help customers better grow and manage their businesses while using fewer resources.

HP Insight Remote Support software helps SMBs save time and money with simple, reliable and around-the-clock remote support. The software provides a direct link between SMBs and their HP solution providers, delivering continuous, automated and secure remote monitoring and fault detection services. Additionally, it generates service dispatches for hardware issues on HP servers and storage without active involvement of staff or support phone calls, helping avert disruptions.
Value-added resellers (VARs) get help entering the cloud services market, and SMBs can access critical applications as a monthly subscription service, thanks to HP’s agreement with USA.NET, a leader in hosting services. The agreement enables VARs in the United States to offer customers a comprehensive suite of private-label messaging and collaboration solutions, including Microsoft® Exchange 2007, Microsoft Windows® SharePoint Services, Commercial Messaging Services, Mobile Messaging, E-mail Archiving and Enhanced Messaging. HP and USA.NET’s collaboration ensures that VARs have comprehensive portfolios with a range of technology alternatives for SMBs.
Making it even easier to acquire critical server, storage and networking solutions when cash is tight, Total Care Business Solutions includes new discount purchase and financing offerings from HP’s Total Care portfolio for HP ProLiant and HP BladeSystem servers, HP StorageWorks storage and HP ProCurve networking. This affordably priced technology is configured and tested to help SMBs lower investment costs and simplify deployment. In the United States, customers also can receive rebates on discounted server bundles with the new HP Total Care Access Card.
Special offers and free resources

To help SMBs get the best value from the technology they need to manage and grow their businesses, HP unveiled special offers and free resources.

SMBs can receive up to $1,000 cash back and are eligible for a free Total Care Access card ($49 value), while supplies last, when they purchase new HP LaserJet or HP Officejet Pro printers(6) with the HP Trade-in and Save offering. Customers also receive free recycling of their old printer for added cost savings and convenience.
To help SMBs grow their business, HP has expanded the HP Creative Studio for Business, a comprehensive web-based resource, to include the Small Business Marketing Guide, an online community focused on small business marketing. The community will provide free advice on do-it-yourself brand marketing strategies and feature a series of webinars and articles by prominent small business experts, including John Jantsch, Guy Kawasaki and Anita Campbell.
HP is making it simple and affordable for small businesses to continue investing in technology with several financing promotions available through HP Total Financing. One offer is a zero percent 12-month promotion that allows small businesses to invest in new technology while managing cash flow; after term the equipment can be purchased for one dollar. Another offer is a zero percent 36-month lease that provides a fair market value purchase option at the end of the lease term.
New partner programs enhance SMB customer experience

The HP Solution Partners Organization has enhanced its award-winning PartnerONE Program to help reseller and distributor partners serve SMB customers.

SMB Elite is the latest addition to HP’s portfolio of PartnerONE Elite designations, designed to help customers easily identify HP reseller partners with technology expertise and training in specific technology solutions and markets. SMB Elite will bolster the tools, resources and marketing support HP provides to channel partners serving SMB customers. SMB Elite is expected to become effective for HP partners on May 1.
Comprehensive deal registration-based benefits are being extended to all of HP’s 25,000+ partners in the United States, providing SMB customers with broader access to trusted HP partners who deliver solutions-based expertise and long-term IT support to maximize customers’ technology investments. Deal registration benefits are now available to all HP partners.
Additional information about HP’s partners program is available at http://www.hp.com/go/hpchannelnews.

Additional information about HP’s new offerings to help SMBs thrive in challenging times is available in an online press kit at http://www.hp.com/go/hpsmbevent.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

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Small and Midsize Businesses Reduce Downtime and Costs with HP Insight Remote Support

Small and Midsize Businesses Reduce Downtime and Costs with HP Insight Remote Support

HP Total Care discount and financing solution also unveiled

HP today broadened its Total Care portfolio with extensions to the HP Insight Remote Support software family to provide simple, reliable and around-the-clock remote support for small and midsize businesses (SMBs).

The new software provides a direct link between SMBs and their HP solution providers, delivering continuous, automated and secure remote event monitoring and fault detection services.

HP Insight Remote Support generates service dispatches for hardware issues detected on HP servers and storage, without the active involvement of staff or support phone calls. As a result, customers avert potential disruptions, saving time and money through faster issue resolution and reduced infrastructure downtime.

HP server and storage availability with HP Insight Remote Support is restored an average of 20 percent faster due to quicker problem detection, better diagnosis and more rapid initiation of repair activities. Cases detected and diagnosed through remote monitoring have a near 100 percent first-time fix rate due to the availability of accurate, detailed diagnostics.

HP also unveiled Total Care Business Solutions, offerings composed of HP ProLiant and HP BladeSystem servers, HP StorageWorks storage and HP ProCurve networking. These affordably priced technology packages are configured and tested to help SMB customers lower investment costs and simplify deployment.

Discounts up to 47 percent are available for customers in the United States, Europe and the Middle East on select models of servers and storage bundles. SMB customers in the United States also can receive rebates on discounted server bundles with the new Total Care Access Card.

The new solutions and promotional offers build on HP’s Total Care commitment to address critical concerns for SMBs – capturing cost savings and reducing risks of costly business disruptions.

“HP is making it easier for customers to purchase technology to remain competitive and emerge stronger,” said Duncan Campbell, vice president, Adaptive Infrastructure & Small and Midmarket Business, HP. “These new solutions build on HP’s commitment to prioritize the top priorities of cost-conscious SMBs: management, protection and business growth.”

HP Insight Remote Support

HP Insight Remote Support is available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. The software supports HP servers and storage running Microsoft Windows®, Red Hat Enterprise Linux, SUSE Linux Enterprise Server from Novell, and Novell Open Enterprise Server for Netware and Linux.

„Over the past year, SMB customers are looking to mitigate both costs and risk, while the need for remote support tools has dramatically increased,” said Matt Healy, analyst, IDC. “Offerings such as HP Insight Remote Support help address the needs of a market that significantly benefits from doing more with less.”

The solution collects configuration information from each of these hardware devices to proactively resolve problems. The software monitors the hardware to determine if a failure has occurred or a potential problem exists.

“Insight Remote Support ultimately saves us time and money by resolving issues faster and detecting problems to avoid disruption of our business operations,” said John Ponzo, IT analyst, Regional Transportation Commission of Washoe County, Nev. “The benefits of this new software allow for reduced downtime, and if hardware issues occur, we are able to restore and minimize our downtime.”

Pricing and availability

HP Insight Remote Support is available for customers worldwide beginning today. The software is available for download at http://www.hp.com/go/insightremotesupport.

The HP Total Care Business Solution makes it easier for SMB customers to purchase and finance technology. In the United States and Canada, HP ProLiant and HP BladeSystem servers as well as HP StorageWorks and HP ProCurve products can be financed through HP zero percent options on a 12- or 36-month lease plan until April 30 for purchases between $1,500 and $150,000.

In select areas of Europe, the Middle East and Africa, HP ProLiant and HP BladeSystem servers can be financed at zero percent options on a 30-month lease plan. Financing plans with 24- or 36-month leases at zero percent are also available for all HP ProCurve products. These offers are available through April 30.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com

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