ISO achievements mark great start to 2009 for The ICC
The International Convention Centre Birmingham has become only the second venue in the UK to achieve both leading international standards accreditation for quality (ISO 9001) and environmental (ISO 14001) management systems.
These standards provide customers with the assurance that their event will be delivered to their requirements and in an environmentally sustainable manner.
Geoff Fenlon, General Manager at The ICC, and Team ICC were presented with the certificates by BM TRADA’s Andy Green.
Geoff Fenlon said: “The ICC has always had an outstanding reputation as the host tothe finest international and national associations, as well as many blue chip companies .Our aim throughout is to “wow” our customers.The ISO 9001 award just confirms our approach of working with clients to ensure their event is a huge success – that’s why we have published our service promise.
“By achieving not just ISO9001 but also ISO14001 at the same time we bring together 2 of the most important aspects of running a top class venue – consistently delivering what the customer wants with minimum negative impact on the environment.These accreditations show that the customer and the environment are integral and central to how we work..
“Combined together, these two standards provide our delegates and organisers with the assurance that their event at the ICC will be of an exceptionally high quality.
“The auditor visited us for three days last November, examining our systems and commented that the internal audits undertaken by The ICC team were some of the best that she had seen.”
BM TRADA’s Andy Green said: “This is an excellent achievement by The ICC and shows genuine commitment to providing and environmentally sustainable venue.Geoff and all his team should feel very proud to be at the forefront in this way.”
The ICC is now looking forward to hosting the Liberal Democrat’s Spring Conference in 2010, and their full conference in 2011, following the successes of the Labour Party Spring Conference and Conservative Party Annual Conference, both of which were held in 2008.